Effective date: September 25, 2026

Because Digitally Fit Club provides custom digital services and reserves production time for each project, refund eligibility depends on the stage of work completed and any costs already incurred. This policy applies to website packages, custom projects, and ongoing care services purchased from Digitally Fit Club LLC.

1. Before work begins

If you request cancellation before discovery, planning, design, development, or other project work has begun, contact us promptly. We will review the order for a refund. Nonrecoverable payment-processing charges or third-party costs already paid specifically for your project may be deducted where permitted by law.

2. After work has started

Once work begins, payments covering completed work, reserved production time, approved milestones, or nonrecoverable third-party expenses are non-refundable. If a project is cancelled before completion, we will review the work performed and may issue a partial refund for any unearned amount remaining after completed work and committed costs are deducted.

3. Delivered or approved work

Custom design and development work that has been delivered, approved, launched, transferred, or made available for use is not refundable. This includes completed strategy, wireframes, designs, page builds, code, configuration, content placement, and other digital deliverables. We will make reasonable efforts to correct a confirmed defect that falls within the agreed scope.

4. Change of mind or scope

A change in preferences, business direction, branding, content, or requested functionality does not automatically qualify for a refund after work has begun. We are happy to discuss a revised scope or change request; added work may require an additional quote.

5. Ongoing care plans

You may request cancellation of an ongoing care plan before the next billing date. Cancellation stops future renewals but does not generally produce a prorated refund for the current billing period. Services already provided during the current period and third-party fees paid on your behalf are non-refundable.

6. Duplicate or incorrect charges

If you believe you were charged twice, charged the wrong amount, or billed after a confirmed cancellation, contact us as soon as possible. Verified billing errors will be corrected and any amount charged in error will be refunded to the original payment method.

7. How to request a refund

Submit your request through our contact page and include your name, order number, package or service purchased, and the reason for the request. We will review the project status and respond with the available resolution. Approved refunds are returned to the original payment method; processing time may vary by bank or payment provider.

8. Your legal rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable law. We may update this policy for future purchases, but the version in effect when you placed your order will apply to that purchase unless we agree otherwise in writing.